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Entries in salesforce.com (10)

Friday
Mar272009

Twitter API extends value of Salesforce’s Service Cloud

DateFriday, March 27, 2009 at 5:51PM | AuthorKathy Herrmann | Print ArticlePrint Article |

This week, Salesforce.com announced the marriage of Twitter with Salesforce.  A Twitter API to Service Cloud, Salesforce’s customer service product, will allow companies capture Twitter conversations, import them into Salesforce, and take action on the micro-conversations.

Some hailed Salesforce’s announcements with big woo hoos while others poked at the news. I saw at least one blogger lament the coming of advertising intrusions into the Twitterverse.

We at Intellicore Design Consulting think this is good news. Let’s dish about what it means to customer service a la Salesforce.

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Wednesday
Jan072009

Salesforce.com leads vs contacts – mining social networks

DateWednesday, January 7, 2009 at 11:14AM | AuthorKathy Herrmann | Print ArticlePrint Article |

One of my sales buddies made a professional commitment to use LinkedIn more actively as a tool to expand her network and generate leads.  She experimented with it the last few months to great success and wants to expand her community involvement. 

She had been entering new LinkedIn connections as Contacts because of the diversity of connections she made, many of whom were not leads.  For example, she says her connections span prospective customers, prospective partners, competitors, referral sources, and other miscellaneous networking connections.

I counseled her to enter them all or most of them as Leads instead.  Here’s why...

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Wednesday
Dec172008

How to ensure an IT implementation success

DateWednesday, December 17, 2008 at 11:46AM | AuthorKathy Herrmann | Print ArticlePrint Article |

A Michael Krigsman article, published in TechRepublic, caught my attention because of the rather observation that  68 percent of IT projects fail.  Holy moly that sent me bopping ‘round to IAG Consulting, the original source of that yucky stat.

Based on their research, IAG found that the most common source of failure is poor requirements definition processes.  Put another way, the 32% of the companies most likely to succeed when it comes to IT implementations are those that have engaged in strong requirements definition processes.

While I haven’t undertaken rigorous study of the subject as IAG seems to, it does back up what I’ve learned from personal experience in my own past solution implementations.  And it backs up a cornerstone belief of Intellicore Design Consulting.

To ensure that your company falls with the successful 32% relative to Salesforce.com solutions, check out our recent webinar on Tips for Successful Salesforce.com Implementations.

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Tuesday
Dec092008

Customer Service Automation 101 – Salesforce.com tips

DateTuesday, December 9, 2008 at 5:09PM | AuthorKathy Herrmann | Print ArticlePrint Article |

Check out our new Intellicore Design Consulting webinar Customer Service Automation 101 - Salesforce.com tips for effective and efficient service management.  It’s available in our Resources center.

The webinar starts with an overview of pressures facing businesses today and in the foreseeable future.  Then we segue into an discussion of the Salesforce.com features and benefits you can deploy for your customer service arenas.

Next, we penetrate into best practices for using Salesforce to automate your customer service workflows to maximize your service department’s effectiveness and efficiency.

Hey, while you’re visiting our Resources center, be sure to check out our other webinars too.

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Tuesday
Dec092008

Tips for Successful Salesforce.com Implementations

DateTuesday, December 9, 2008 at 4:28PM | AuthorKathy Herrmann | Print ArticlePrint Article |

Intellicore Design Consulting launched a new Resources section for our community and are pleased as punch to announce the release of a new webinar.

Check out Tips for Successful Salesforce.com Implementations and gain insights in how to manage change relative to your Salesforce solutions.  The webinar is focused towards business leaders with a need to manage the project implementation and ensure user adoption.

Click on the Resources menu link and then click on the webinar link.

Also Resources has several other webinars that might be of interest to you.

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