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« 4. Blast Away Social Media ROI Myths | Main | Building blocks in a social business strategy »
Friday
Jan222010

Talking Around the Town -- January 22, 2010

Two super members of the Twitter #SCRM Accidental Community provided thoughts on customers in an SCRM world.   

 

Rethinking Sales in a SCRM Strategy

Mark Tamis' article highlights changes to the sales model that social business (the SCRM) is bringing into organizations. I see differences in good and bad sales reps.

The Social Business Engine (part 1 of n)

Mitch Lieberman started up his newest series by provoking thoughts of going back to the future. Added my take on the Village Model of Business.

 

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