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« 4 factors leading to collaboration success | Main | SCRM discussions around the blogosphere »
Wednesday
16Sep2009

Intellicore Design Consulting strengthens focus on customer-facing services

Intellicore Design Consulting is undergoing an evolution in our service offerings.  We’re shifting our professional focus to what we do the best and love the most.

We’re offering an array of services and solutions to spark business online. These center on developing and implementing customer-facing and collaborative systems and the back-office systems heightening their value.

How is this different than what we’ve been doing?  I’ll let you in on a secret.  It really isn’t.

 

What’s the what

All along, Intellicore Design Consulting attracted and performed customer-facing projects and performed back-office integration.  We just didn’t talk about it as much as we should –  and we really should have because we have mad skills designing and implementing customer-facing systems, with a back-office support mix. 

So what we're really doing bringing our go-to-market activities into alignment with the work we're actually performing...and loving doing.

Here is our service array:

 

As you can see, we aren’t leaving the CRM and business automation arena, but it will primarily be in support of helping businesses extend their online presence.  The same is true for our software development services.

Another change along this line is widening our focus to be more solution-independent.  While we love Salesforce.com and are big believers in its value, we’ll integrate to other business automation solutions too.

We’re also fans of GroupSwim for collaborative solutions.  When it comes to our Enterprise Web 2.0 services, though, we’ll help our clients determine the best community or collaborative solution for their business need and implement that, whether it’s a Jive, Awareness, GroupSwim, or other community solution.  We'll also be freer to recommend cool supplementary solutions like Radian6's monitoring tools where they make sense.

By being solution-independent, we can better serve our clients needs rather than pushing our own solutions.  It comes back to finding the right and best mix of customer-facing solutions for our clients.

 

How we can help you

What we do best, definitely better than the average bear, is integrate and balance business needs + technology needs + user needs.  It’s the Intellicore Design secret sauce.

What this means to clients is they get solutions that create a compelling customer experience, managed by effective business automation and supported within their existing or enhanced IT systems.

 

Summary

We’ve updated our entire website to realign with our service focus.  Check it out!  And hey, don’t be shy about giving us a shout.  We’d love to help you.

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