How to calculate the ROI on collaboration software – Building the business case
One of the big questions on social media software solutions is ROI. The general thought is it’s hard to determine. I disagree -- at least when it comes to business social software used like that used for collaboration (think GroupSwim as an example).
Just so we’re on the same page, by collaborative software I’m thinking of feature functionality like wikis, file sharing, and discussions.
What you want for a return on any business investment is either revenue generation or cost savings.






Thursday, July 2, 2009 at 4:00AM

