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Thursday
02Jul

How to calculate the ROI on collaboration software – Building the business case

DateThursday, July 2, 2009 at 4:00AM | AuthorKathy Herrmann | Print ArticlePrint Article |

One of the big questions on social media software solutions is ROI.  The general thought is it’s hard to determine.  I disagree -- at least when it comes to business social software used like that used for collaboration (think GroupSwim as an example).

Just so we’re on the same page, by collaborative software I’m thinking of feature functionality like wikis, file sharing, and discussions.

What you want for a return on any business investment is either revenue generation or cost savings. 

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Tuesday
30Jun

How social media helps customer service - Up close examples

DateTuesday, June 30, 2009 at 4:05PM | AuthorKathy Herrmann | Print ArticlePrint Article |

I just bought a new cell phone – starting with an AT&T Pantech Matrix Pro before switching to an iPhone.  My goal, beyond making phone calls, was to download emails from multiple email accounts, send text messages, and Twitter. 

Guess what?  I experienced configuration problems.  No surprise there, what with a new phone and all. Besides, that’s what tech support is for. 

In trying to solve my problems, though, I experienced an up close and personal view in how three companies – AT&T, Pantech, and Rackspace Email – use Twitter’s social media channel to their benefit...or in the case of one company, to its detriment.

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Tuesday
16Jun

Community-enhanced versus traditional websites – what’s the what

DateTuesday, June 16, 2009 at 5:40PM | AuthorKathy Herrmann | Print ArticlePrint Article |

One of our Intellicore Design Consulting clients needed help in understanding the value of a community-enhanced website versus their traditional website.  You know, “community” as in social media outreach.

I put together a short PowerPoint presentation to explain what’s the what and thought others might also want in on the whata.

Check it out.

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Tuesday
09Jun

GroupSwim released version 6.1 - Cool beans!

DateTuesday, June 9, 2009 at 2:33PM | AuthorKathy Herrmann | Print ArticlePrint Article |

GroupSwim, developer of social software for business, released a new version of their nifty collaboration and community software suite last week.  The platform just keeps getting better and better.

Intellicore Design Consulting is also a GroupSwim partner.  For those of you who are new to GroupSwim, Gartner selected the developer as one of its Cool Vendors in Social Software for 2009. 

We likey GroupSwim for a lot of collaborative communication reasons and you can read more here.  Add to that list, the following new functionality is:

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Friday
05Jun

Automate & collaborate a la Intellicore Design Consulting

DateFriday, June 5, 2009 at 6:59PM | AuthorKathy Herrmann | Print ArticlePrint Article |

In response to queries about the solution sets offered by Intellicore Design Consulting, I prepared a video to give folks and up close and personal look.  Our solutions focus on on-demand business automation, collaboration, and eCommerce.

The slide below is taken out of the presentation and gives you the quick answer.  The presentation gives you more information, hosted by moi.

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